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SaidWell

Privacy Policy

Last updated: 30 May 2026

1. Introduction

This Privacy Policy explains how Fantastic Online Stores PTY LTD (ABN 39 655 964 784), trading as SaidWell (“SaidWell”, “we”, “us”), of Melbourne VIC 3064, Australia, collects, uses, and protects your personal information when you use saidwell.app and web.saidwell.app (the “Service”). We are the data controller of your personal information.

2. Information we collect

Account information

When you sign up we collect your email address and authentication details. If you sign in with Google or GitHub, we receive your email and basic profile information from that provider. Your timezone is captured from your browser so daily limits reset at your local midnight.

Rep content

To deliver the core feature, we collect the voice recordings you make, the transcripts produced from them, and the rubric scores, citations, and notes generated for each rep. This content can reveal what you say, so we treat it carefully and store it privately.

Payment information

Subscriptions are processed by Stripe. We do not see or store your full card number. We retain billing metadata such as your subscription status, plan, and renewal date.

Usage and technical information

We collect product analytics (such as pages viewed and actions taken) and standard technical data (such as device and browser information) to operate and improve the Service.

3. How AI processing works

To score a rep, your audio is sent to OpenAI for transcription and your transcript is sent to Anthropic for scoring. These providers process this content on our behalf solely to deliver the feature. We do not use your recordings or transcripts to train AI models.

4. Legal bases for processing (GDPR)

Where the GDPR applies, we rely on: performance of our contract with you (to provide the Service); our legitimate interests (to secure, maintain, and improve the Service); your consent (for optional analytics such as session replay); and compliance with legal obligations.

5. How we use your information

  • To provide the Service, including transcribing and scoring reps.
  • To process payments and manage your subscription.
  • To secure the Service and prevent abuse.
  • To understand usage and improve the product.
  • To communicate with you about your account and the Service.
  • To comply with our legal obligations.

6. Sharing and sub-processors

We do not sell your personal information. We share it only with service providers who process it on our behalf:

  • Supabase (database, authentication, and audio storage)
  • Stripe (payment processing)
  • OpenAI (speech-to-text transcription)
  • Anthropic (rubric scoring)
  • PostHog (product analytics)
  • Resend (transactional email)
  • Vercel (hosting)

We may also disclose information where required by law or to protect our rights and the safety of others.

7. International data transfers

Some of our providers are located outside Australia and the European Economic Area. Where we transfer personal information internationally, we rely on appropriate safeguards such as standard contractual clauses.

8. Data retention

We keep your personal information for as long as your account is active or as needed to provide the Service. You can delete your reps, and you can ask us to delete your account. Some information may be retained where required for legal, accounting, or security reasons.

9. Your rights (GDPR)

If you are in the EEA or UK, you may have the right to access, correct, delete, restrict, or port your personal information, to object to certain processing, and to withdraw consent. To exercise these rights, contact us at privacy@saidwell.app.

10. Your rights (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.

11. Your rights (Australian Privacy Act)

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You may request access to, and correction of, your personal information. If you have a complaint about how we handle your information and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Cookies

We use strictly necessary cookies for sign-in and privacy-friendly analytics. See our Cookie Policy for detail.

13. Security

We protect your data with measures including encryption in transit, row-level security on our database, private storage with signed, time-limited access for audio files, and verified payment webhooks. No method of transmission or storage is completely secure, but we work to protect your information.

14. Data breach notification

If a data breach is likely to result in serious harm, we will notify affected individuals and the relevant authorities as required by applicable law, including the Notifiable Data Breaches scheme in Australia.

15. Children's privacy

The Service is not intended for anyone under 16, and we do not knowingly collect personal information from children under 16.

16. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the date above, and where appropriate notify you.

17. Contact

For privacy questions or requests, contact us at privacy@saidwell.app, Fantastic Online Stores PTY LTD, Melbourne VIC 3064, Australia.